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Store Policy

Customer Care

We are committed to providing high-quality fresh flowers and excellent customer service.

If you have any questions about your order, delivery, or our products, please contact us and we will respond as quickly as possible. We aim to resolve all enquiries in a friendly, fair, and timely manner.

Because our bouquets are made from fresh, perishable flowers, we can only offer refunds or replacements in cases where there is a significant problem with the order, such as:

  • Damaged flowers on arrival

  • Incorrect bouquet delivered

  • Missing items from the order

If an issue occurs, please contact us as soon as possible after delivery and provide a photo of the problem so we can review and resolve it promptly.

We always do our best to ensure:

  • Fresh, carefully prepared bouquets

  • Accurate and timely delivery

  • Clear communication with our customers

Your satisfaction is very important to us, and we will make every reasonable effort to provide a positive experience.

Privacy & Safety

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We respect your privacy and are committed to protecting your personal information.

When you place an order or contact us, we may collect basic details such as:

  • Name

  • Phone number

  • Delivery address

  • Email address

  • Order information

This information is used only to process and deliver your order, communicate with you, and provide customer support.
We do not sell, rent, or share your personal data with third parties for marketing purposes.

All payments are processed through secure, encrypted payment providers, and we do not store your full payment details.

We take reasonable technical and organisational measures to keep your information safe and prevent unauthorised access, loss, or misuse.

You have the right to:

  • Request access to your personal data

  • Ask for corrections or deletion of your data

  • Contact us with any privacy concerns

To exercise these rights or ask questions, please contact us directly.

By using our website and placing an order, you agree to this Privacy & Safety policy.

Wholesale Inquiries

We are happy to work with businesses, event planners, and retail partners who are interested in purchasing our flowers and bouquets in larger quantities.

Our wholesale services may include:

  • Bulk flower orders

  • Regular scheduled deliveries

  • Event and corporate arrangements

  • Custom pricing for large volumes

If you would like to discuss a wholesale partnership, please contact us with the following details:

  • Business name

  • Contact person

  • Phone number and email

  • Type of flowers or quantity required

  • Delivery location and preferred schedule

Our team will review your request and respond as soon as possible to discuss availability, pricing, and delivery options.

We look forward to building long-term partnerships with our wholesale clients.

Payment Methods

Payment Methods

Credit / Debit Cards
PAYPAL

Offline Payments

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